This policy is intended to meet the requirements of the Integrated Accessibility Standards,  Ontario Regulation 191/11 for the Information and Communications Standard set forth under the Accessibility for Ontarians with Disabilities Act, 2005 . This policy applies to the provision of information and communications services and materials for people with disabilities.

All information and communications materials and services provided by Britannia Fleet Services shall follow the principles of dignity, independence, integration and equal opportunity.


Accessible Formats  – Include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.

Communication Supports  – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Conversion Ready  – An electronic or digital format that facilitates conversion into an acceptable format.


In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, this policy addresses the following:

A. General Requirements

B. Feedback Process

C. Accessible Formats and Communication Supports

D. Review


A. General Requirements 

General requirements that apply across two of the four standards, Information and Communications and Employment, are outlined as follows.

Establishment of Accessibility Policies and Plans

Britannia Fleet Services will develop, implement and maintain policies governing how it will achieve accessibility through these requirements.

Procuring or Acquiring Goods and Services, or Facilities

Britannia Fleet Services will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. The only exception is in cases where it is impracticable to do so.

Training Requirements

Britannia Fleet Services will provide training for its employees and volunteers regarding the IASR and the Ontario Human Rights Code  as they pertain to individuals with disabilities. Training will also be provided to individuals who are responsible for developing Britannia Fleet Services’s policies, and all other persons who provide goods, services or facilities on behalf of the Company Name.

Training will be provided as soon as is reasonably practicable, but no later than the Compliance Deadline. Training will be provided on an ongoing basis to new employees and as changes to Britannia Fleet Services’s accessibility policies occur.


Britannia Fleet Services will maintain records on the training provided, when it was provided and the number of employees that were trained.

B. Feedback Process

Britannia Fleet Services will ensure that all feedback processes (both internal and external) are made accessible to clients/customers or employees, upon request.

In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, Britannia Fleet Services will make the availability of accessible feedback formats publicly known.

C. Accessible Formats and Communication Supports

Unless deemed unconvertible, Britannia Fleet Services will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication supports will be provided in a timely manner and at no additional cost to the individual.

Britannia Fleet Services will take into account the person’s accessibility needs when customizing individual requests and shall consult with the individual making the request to ensure suitability.

Britannia Fleet Services will make the availability of accessible formats and communication supports publicly known.

D. Review

This policy will be reviewed regularly to ensure that it is reflective of Britannia Fleet Services’s current practices and legislative requirements.

Updated: December 2022
Human Resources Department

Kavita Lushman
Manager, Human Resources
The O’Dwyer Group
5 – 5845 Luke Road Mississauga, Ontario, Canada L4W 2K5
Tel: (905) 670-4133 x5273
Direct: (905) 670-7469
Fax: (905) 670-1423